RO Story Builder
Clear Form
Admin Mode
Select Section
Engine
Transmission
Brakes
Suspension
Electrical
HVAC
Select Subsection
Select Condition/Failure
Leaking
Broken
Mechanical Wear
Out of Spec
Contamination
Calibration Required
GM Complaint Descriptions → Concern
Select GM complaint for this section
Intermittent Condition
Warning/Indicator Light
Noise
Vibration
Fluid Leak
GM Cause Descriptions → Condition/Cause
Insert into Condition
Alignment/Adjustment
Damaged/Cracked
Foreign Material
Loose/Missing
Poor Fits
Worn/Stripped
Noise During Operation
Seized/Binds/Sticks
Vibrates
Out Of Balance
Leaks
Insert into Cause
Alignment/Adjustment
Damaged/Cracked
Foreign Material
Loose/Missing
Poor Fits
Worn/Stripped
Noise During Operation
Seized/Binds/Sticks
Vibrates
Out Of Balance
Leaks
Concern
Customer states warning light illuminated.
Customer reports intermittent condition.
Noise present during operation.
Vibration felt while driving.
Fluid leak observed on ground.
Customer states warning light illuminated.
Customer reports intermittent condition.
Noise present during operation.
Vibration felt while driving.
Fluid leak observed on ground.
Insert
Diagnostics
Test drove vehicle to verify concern.
Reviewed SI and TSBs for symptom.
Checked for DTCs and freeze frame data.
Test drove vehicle to verify concern.
Reviewed SI and TSBs for symptom.
Checked for DTCs and freeze frame data.
Insert
Root Cause
Root Cause
Insert
Repair / Correction
Repair
Insert
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RO Story Builder
Internal Technician/Advisor Story (3 C's)
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Copy Correction (from Story)
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Copy 3 C's (from Story)
Customer-Facing Summary
Self-Tests
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